AEY Wellness LLC (DBA AEY Metabolic Health) — Returns & Refunds Policy

Last updated: 01/13/2026

At AEY Wellness LLC, doing business as AEY Metabolic Health, we are committed to providing the highest level of care, support, and professionalism through our nutrition coaching, fitness guidance, and lifestyle services. We aim to deliver an exceptional coaching experience before, during, and after your purchase.

If you ever experience an issue with your program, subscription, or digital materials, please contact us at:

andrew@aeymetabolic.com

We will always do our best to assist you.

SERVICE-BASED PRODUCTS (COACHING PROGRAMS, SUBSCRIPTIONS, CONSULTATIONS)

Because AEY Wellness (DBA AEY Metabolic Health) provides digital services, coaching programs, and time-based professional guidance, the following policies apply:

• All coaching services and digital programs are non-refundable once delivered or accessed.

This includes:

  • Coaching Calls & programs

  • Monthly subscription coaching

  • Digital resources or downloads

  • Progress reviews

  • Personalized programming

  • Intake assessments

  • Monthly check-ins

  • Strategy calls or consultations

Once services have begun — or once access to digital materials is granted — refunds cannot be issued.

• Subscription Refunds

AEY Wellness operates on a recurring subscription basis for coaching services. As a result:

  • Subscription payments are non-refundable once charged.

  • You may cancel your subscription at any time, and cancellation will apply to the next billing cycle.

  • No prorated refunds are provided for unused time in your current billing period.

If you wish to update, change, or cancel your subscription, please cancel using login and billing information or email us at andrew@aeymetabolic.com if you're experiencing problems canceling before your next billing date.

DIGITAL PRODUCTS & DOWNLOADS

Any digital products purchased from AEY Wellness (such as PDFs, templates, guides, or educational materials):

  • Are non-refundable once the file(s) have been delivered, accessed, or downloaded

  • Cannot be returned or exchanged

If you experience an issue accessing your digital content, we will resend the file at no charge.

MISCHARGES, TECHNICAL ERRORS, OR DUPLICATE PAYMENTS

If you believe you were:

  • Incorrectly charged

  • Billed twice

  • Charged for a service you did not authorize

Please contact us immediately at andrew@aeymetabolic.com.

We will investigate the issue and correct billing errors promptly.

SERVICE ACCESS ISSUES

If you did not receive:

  • Your intake forms

  • Digital materials

  • Coaching access

  • A scheduled session

Please reach out. We will ensure everything is delivered correctly.

LOST OR MISSING EMAIL CONTENT

Since AEY Wellness does not ship physical goods, “lost packages” do not apply.
However, on rare occasions, emails may be filtered or blocked by spam filters.

If you did not receive expected materials:

  • Check your spam/junk folder

  • Add andrew@aeymetabolic.com to your safe list

  • Contact us and we will resend all materials manually

REFUNDS DUE TO NON-DELIVERY OF SERVICES

If AEY Wellness is unable to deliver a purchased service due to:

  • Scheduling conflicts

  • Technical failure

  • Cancellation by AEY Wellness

We will either:

  • Deliver the service at a later agreed-upon date, or

  • Issue a refund for the undelivered service

This does not apply to cancellations initiated by the client or missed sessions not rescheduled within the allowed policy.

CONTACT INFORMATION

If you have questions about this Returns & Refunds Policy, please contact:

andrew@aeymetabolic.com
 AEY Wellness LLC
 9901 Harrison Rd apt 118 Bloomington, MN 55437

We will respond to all inquiries as quickly as possible.